Support

Need help with Cadence?

Cadence is an independent project. Email reaches the person building it, not a ticket queue.

Email Cadence support

01

When can I download Cadence?

Cadence is coming soon on Android. The official store link will appear on this site when the public listing is ready.

02

Where is my data stored?

The current version stores subscriptions, playback positions, playlists, bookmarks, history, and preferences on your device. Account-based sync is not currently available.

03

Can I move my podcast library?

Yes. Cadence supports OPML import and export, Pocket Casts imports, and Cadence backup and restore. Downloaded media is not included in backups.

04

How does automatic skipping handle episode audio?

The optional feature is currently an Internal Android preview and remains off in ordinary release artifacts. It analyzes only completed audio downloads you chose to save; Cadence never downloads an episode just for ad analysis. After versioned consent, the exact compressed file is temporarily uploaded in resumable parts, verified, normalized in a private Cloudflare Container, and processed by Nova-3 and Gemini. Automatic work waits for charging and an unmetered network. Source audio, normalized windows, and generated transcripts are deleted after completion, failure, cancellation, or expiry. Streamed-only playback is not analyzed.

05

How do I request an ad-skip correction or publisher opt-out?

The downloaded-only preview does not upload listener timing corrections. Listeners can report bad timing through support without attaching episode audio. Publishers can email a feed URL and the words "ad-skip opt-out" for a takedown request. Do not send feed credentials or private media.

06

What should I include in a support email?

Include the Cadence version, your Android version, what you expected, and what happened. Do not send backup files, feed credentials, or other private data.

Diagnostics

Crash reports and sanitized app diagnostics can be disabled from Cadence Settings. See the privacy policy for details about what diagnostics include.